You may make changes to your order up to 30 calendar days before the contracted service date. This is also your final payment due date. We may be able to make adjustments after the due date, but major changes may not be possible or may result in additional fees.

No Refunds* after payment has been received.

Why this policy? We start working for you immediately.

We order products for your event as soon as we receive your deposit and final payments to ensure they arrive in plenty of time for replacements, adjustments, and/or customizations. It also usually gets us a wider selection of options at a better rate so we can take your dollars as far as we are able.

*Certain exclusions apply as outlined in the contract.

It is the Client's responsibility to check items upon pick up or delivery, prior to sign-of. If not the client, then a legal proxy.

If for any reason you cannot or do not want to inform the staff member who delivered the items, text 937-552-6136 or email tulipsupflowers@gmail.com with images so the owner can directly attempt to help or fix the issue as soon as possible.

Why this policy? Design is subjective.

We will try our best to meet or exceed your expectations for your event. That being said, different people have different tastes. If you are not "in love" with what you see, please let us know immediately. It's your day and we want you to be happy with your services. Most of the time we are still working. Every once in a while, an adjustment needs to be made. We plan for these contingencies and have no problem making adjustments within the parameters of the contract.